Refund Policy

Last Updated: August 6, 2026

Marketing Hub Subscriptions

You may cancel your Marketing Hub subscription anytime from Plan & Usage inside your workspace. After you answer the single short exit-feedback question and submit cancellation, your subscription will not renew. You will keep access through the end of the billing period you already paid for.

• Cancellation does not create a prorated refund for the current billing period.
• No further subscription charge will be made after a cancellation is scheduled, unless you later start a new subscription.
• If you believe a charge was made in error or duplicated, email adam@scalesmart.net so we can investigate and correct any billing error.

Digital Products (Legacy)

ScaleSmart Toolkit

The ScaleSmart Toolkit is no longer sold as a standalone product. For existing purchasers, the 30-day money-back guarantee continues to apply.

• If you are unsatisfied for any reason within 30 days of purchase, email adam@scalesmart.net and we will issue a full refund.
• No call required. No hoops. No questions asked.
• Refunds are processed back to the original payment method via Stripe within 5–10 business days.

After 30 days, all sales are final. Because this is a digital product with instant access, we cannot verify whether materials have been used or copied, so the 30-day window is firm.

Service Engagements

Implementation Sprints and Custom Implementation Projects

Service engagements are governed by the terms of the individual service agreement provided before work begins. General refund guidelines:

• Before work begins: Full refund if cancelled before the project kickoff date.
• After work begins: Refund for unused portion, prorated based on work completed. Any completed deliverables (reports, analysis, built systems) remain yours.
• After delivery: No refund once the final deliverable is accepted.

If you have concerns about the quality of work during an engagement, contact us immediately. We will make reasonable efforts to address issues before they become refund situations.

How to Request a Refund

Email adam@scalesmart.net with:

• Your name
• The product or service purchased
• Your purchase date
• Reason for the refund (optional, but helps us improve)

We aim to respond within 1 business day and process refunds within 5–10 business days.

Contact

ScaleSmart, LLC
Email: adam@scalesmart.net
Website: https://scalesmart.net